Usage and Interest in Telehealth Still Strong in 2022

An updated AARP study finds that usage and interest in telehealth is as strong in 2022 as in 2020, showing:

  • a higher percentage of use and interest in women;
  • a markedly higher percentage of Black patients open to using telehealth services in contrast to White and non-Hispanic patients;
  • and a sustained uptake in older patients between 50 and 64.

In populations over 65, Black patients and patients with government-sponsored insurance were those most likely to embrace this form of care innovation, usually preferring and utilizing more audio-only visits as compared to counterpart populations – with White populations most likely to access video services.

Access, distinctly linked to modality and highly variable across the country, remains an issue. On the road to health equity, “patient preferences, the content of services and frequency of visits, technology access, and quality of care” need to be taken into account.

As a tool for managing population health, telehealth has tremendous potential for transforming the healthcare industry and improving quality outcomes. Specifically, in behavioral health, telecommunication technologies can serve to address the national shortage of qualified providers and help achieve integrated care goals. The growing body of evidence supports the use of telehealth in the provision of behavioral health services, especially psychotherapy.

There are many challenges, however, to adopting and integrating telehealth into a service delivery continuum. Assessing an organization’s readiness for telehealth services and determining the right use case are essential to successful program implementation and sustainability.

At SAE, we understand the benefits and challenges associated with selecting and adopting telehealth modalities. We are dedicated to partnering with behavioral health providers to help navigate the complex policy and regulatory landscape while planning and implementing sustainable telehealth program services. 

RESOURCES & RESEARCH