SAE Staff Spotlight: Loan Mai

Loan Mai, PhD, SAE’s Director of Population Health Management, is an experienced clinician and researcher in implementation science, organizational psychology, and program evaluation with a focus on disparity in care, quality outcome measures, and solutions for barriers to care. With direct clinical and operational experience in education, prevention and treatment engagement for HIV, hepatitis, and tuberculosis, Dr. Mai has developed protocols and overseen implementation for integrated collaborative care for infectious diseases. She has leveraged direct clinical and research experience for best practices and value-based care to develop guidance and implementation of Meaningful Use (MU) for electronic health data and administrative workflow. Dr. Mai utilizes her experience to push for true integration of primary care with behavioral health, substance abuse and chronic diseases. More recently, Dr. Mai has been involved in the area of physician wellness to address organizational needs regarding talent retention, compassion fatigue in the service industry, and provider resilience. She is a risk mitigation implementer with direct operational, administrative, and clinical experience during disasters and service disruptions, including 9/11, Superstorm Sandy, and the Northeast Blackout of 2003.

This week, we released our SAE CAREs (Clinical And Research Experts) Podcast on the impact of integrated care on COVID-19. Stay tuned for our upcoming SAE CAREs Podcast featuring Dr. Mai! During the podcast, she will address the following:

  • How does care coordination serve the needs of integrated care for COVID-19? 
  • In what ways does care coordination improve the financial and operational health of community providers?
  • What have we learned about care coordination as an evidence-based practice for integrated care and for addressing gaps in care?