At SAE, everyone’s thoughts are with the members of our behavioral health community — families and friends, and the people served whose lives have been turned upside down, as well as our medical heroes and public servants who are working so hard to protect and heal our families and neighbors at great personal risk. In this period of turmoil and uncertainty, we will continue to provide remote and uninterrupted service to our clients, using our robust technology platform that permits us to provide timely, seamless services.
To this end, we are busy developing up-to-date information for our behavioral health community concerning the rapidly changing administrative, clinical, staffing, fiscal and safety issues (both staff and clients), arising from the pandemic. Working with Coordinated Compliance Solutions, Fern Zagor Consulting, and other industry thought leaders, SAE is producing a weekly Podcast series to provide you with critical information and tools including topic specific checklists and operational “tip sheets” that you can quickly use in navigating this challenging and quickly changing situation.
Last week, SAE launched its new SAE CAREs (Clinical And Research Experts) Podcast COVID-19 series, entitled “Going from Reactive to Proactive in Response to the Coronavirus Pandemic”. The first podcast of this series is: Stabilization and Growth Strategies, which is available now for free listen and download. This podcast addresses consumer safety, system changes, and both short-term and long-term planning needs.
SAE’s COVID-19 series of podcasts aims to pose thoughtful questions your practices should be thinking through, and provide short-term solutions and tools to help you accomplish your goals. Each podcast will include summaries of regulatory changes and links on SAE’s website to full text information and primary sources. They will also address self-care practices and topic-specific content.
Our goal in this series of podcasts is two-fold. First, we want to give you the tools and resources that will enable you to contain and gain operational control during this national crisis and its impact that this pandemic has caused on your service delivery system. Second, we want to offer specific stabilization strategies that you can deploy not only to gain control during the crisis but also to protect, implement and sustain course corrective adaptive interventions that meet the needs of the consumers you serve and the clinical, supervisory and safety needs of your staff.
Our next podcast will be available for FREE listen and download Friday, April 3, and it will address issues related to using technology to provide behavioral health services. Issues we’ll discuss concern client access, staff home-based technology, development of policies and procedures, and choosing the right agency technology. This podcast will provide information that enhances what already exists within your agency while expanding and stabilizing for the future. It is important to press “pause” on the frantic attempt to move a workforce to newly defined telemed services and asks the provider to think about sustainable systems, policies, and practices that can be implemented over the next few weeks and modified for future use.
Future podcasts will include topics such as:
- Virtual consumer engagement
- Compliance documentation and the need to develop a Quality Assurance Plan that will stand up to future auditing
- Effective clinical strategies
- Managing Human Resources and virtual fiscal workflows
- Designing and setting up distance learning programs to support virtual training
- Other Compliance and related concerns in an ever changing world with few rules.
If you have any questions, please email them to firstname.lastname@example.org or call 212.684.4480, and we will attempt to answer them as soon as possible. We also encourage you to offer suggestions for future podcasts. If you are not already subscribed to receive our eblasts, click here and sign up to be added to our listserv!