As social service, health and community providers, staying healthy and safe serves the needs of those you care for. Staying up-to-date with fast-moving federal and state waivers to care, as well as guidance on infection and security concerns are essential to continue delivering care to those in need and at highest risk. Pivot and make the necessary changes to stay current and aligned to your mission and goals for service to care. Visit the CMS website for their Coronavirus (COVID-19) Partner Toolkit.Make sure all members of your team, whether they are in direct contact with clients or provide internal system supports, view the “Wash Your Hands” video in the CMS link.Baseline knowledge and training on infection and contagion risk are essential. To strengthen the internal structure and administrative management during this time, systems must address the following:
- leadership for preparation of service change and risk mitigation;
- screening and development of protocols and internal/external activities;
- communication of internal needs and changes as well as external messaging to stakeholders;
- triage of care and business activities to ensure close oversight of quality and service;
- education and training to ensure baseline knowledge, whether of infection control or service billing of teleservices for internal as well as external stakeholders; and
- service transitions and data integration with new uses of technology, such as patient portals and clinical activities to address direct care needs.
In the coming days, SAE will provide continuous insights needed to adapt and pivot to allow for continued care while addressing management processes to oversee elements of administrative health. View the CMS telehealth fact sheet with recommended codes for all activities related to services during this national state of emergency and the 1135 waiver. Be sure to also view the Medicaid State Plan Fee-for-Service Payments for Services Delivered via Telehealth. Staying current on changing practices allows for adaptation to mitigate risk in the direct service to others, while prioritizing the internal health of your organization.